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This page sets out the legal framework that governs your account at 89bat and explains how our policies apply depending on your location and the applicable laws in your region. Access to 89bat services depends on local law and eligible regions — read what applies to you before proceeding.
89bat operates under a framework where access and service availability depend on your local jurisdiction and the laws applicable in your region. By creating and using an account, you agree that your use of the platform — including placing activity through the sportsbook, accessing live casino tables, or moving funds via your account wallet — is subject to the terms set out here and the laws of your eligible region. We do not extend service to regions where access is prohibited, and it is your responsibility to confirm that using this platform is lawful where you are located. Within your account, transaction records covering deposits and withdrawals made through local payment rails such as bKash and Upay are stored and accessible under the account history section. These records form part of the contractual record between you and 89bat. Where our terms reference payment methods, they apply only to those rails confirmed as active on the platform at the time of your transaction. Terms may be updated, and the version published on this page at the time of your activity is the version that applies to that activity. If any clause conflicts with mandatory local law in your eligible region, local law takes effect to that extent only.
Deposits and withdrawals made through bKash are recorded in your account history and covered under these terms for eligible regions.
Upay transactions fall within the same policy scope as other confirmed payment rails — records are accessible from your account wallet.
Your wallet balance, movement history and linked payment methods are covered by this policy and stored under your signed-in account.
The policy version published here at the time of any activity is the binding version for that activity. Check this page for the current text.
Not every aspect of your experience at 89bat is governed by a single document. This policy covers account access, the transactional record of your deposits and withdrawals, the content we publish on the site, and how we handle account-level data. Third-party services — including payment processors operating bKash or Upay rails, game studios such as Bigtime Gaming, Habanero, PG Soft and Microgaming, and any external links you follow from our pages — operate under their own terms and are outside the scope of this document. Understanding the boundary helps you know where to direct a question.
Rules covering who may open and maintain an account, eligibility conditions by region, and what actions may lead to account restriction or closure are within this policy's scope.
The record of payments made through confirmed local rails — including bKash and Upay — and the obligations that apply to those transactions fall inside this document.
Game lobbies, sports markets, promotional notices and editorial content published directly on 89bat pages are covered. Content accuracy and availability is subject to change without advance notice.
Game studios, payment processors and any external platforms linked from our site operate under their own separate terms. 89bat is not responsible for the policies of those third parties.
Your account at 89bat is a record you can act on. Transaction history — covering every bKash deposit, Upay withdrawal and wallet movement — is visible inside your signed-in account under the history section. If you spot a detail that appears incorrect, you can raise it through the support route listed on our contact page; include your account reference and the specific transaction or entry in question. Updating personal details such as your registered contact information is done through account settings, following the fields and verification steps shown there. We do not make changes to core account records without an authenticated request from the account holder. If you want to understand what information we hold against your account, a written request sent through our published support channel will be handled in line with this policy. Requests that fall outside what this policy permits — or that cannot be verified as coming from the registered account holder — will not be processed. The steps below summarise the four main actions available to you.
Open your account, go to the history section, and check the full list of deposits, withdrawals and wallet movements. Each entry shows the method used and the amount processed.
Navigate to account settings to update contact information. Follow the verification fields shown. Changes to identity-linked details may require additional steps as displayed on screen.
Contact us through the published support route with your account reference and a clear description of the issue. We handle policy questions in the order they are received.
If you need to escalate a concern about how this policy has been applied to your account, put it in writing through the support channel. Include your account reference for faster handling.
Questions about how this policy applies to your account can be directed through the contact routes published on the 89bat site. Use the route that matches the nature of your question — general policy queries, account-specific issues and formal written requests each sit best in a different channel. Have your account reference ready before you write.
The live chat option on the 89bat site is the fastest route for account-specific policy questions. Start a chat from any page while signed in to include your account context automatically.
For formal written requests — such as asking what data we hold or disputing how a term was applied — use the email address published on our contact page. Include your account reference in the subject line.
The help section inside your signed-in account covers common policy questions with step-by-step guidance. Check there first before raising a support ticket — many queries are answered without waiting.
How we manage the information connected to your account is part of the legal commitment we make to you. Each area below covers a distinct aspect of how 89bat handles account data, site cookies, security and how long we keep records. If you have a question about any of these areas that is not answered here, the support contact route above is the right path.
We store only the information needed to operate your account and process transactions through confirmed payment rails like bKash and Upay. We do not sell account data to third parties.
We use cookies to maintain your signed-in session, remember account preferences and measure how pages are used. You can manage cookie settings through your browser. Disabling certain cookies may affect account functionality.
Access to your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you believe your credentials have been compromised, update them immediately through account settings.
Transaction and account records are kept for the period required by applicable policy and, where relevant, by the laws of your eligible region. You can request a summary of what we hold by contacting us through the published support route.
The questions below cover what Bangladesh account holders most commonly ask about this policy. If your question is not listed, the support routes in the section above are the right place to raise it directly.
Access to 89bat and the applicability of this policy depends on your local law and eligible region. It is your responsibility to confirm that using the platform is lawful where you are. We do not extend service to regions where access is prohibited.
Sign in to your account and open the history section. Every deposit and withdrawal — including those made through bKash and Upay — is listed there with the method, amount and date. These records are part of the contractual record covered by this policy.
Yes. Send a written request through the email support route published on our contact page. Include your account reference. We will respond in line with the retention and data-handling terms set out in this policy.
Go to account settings while signed in and follow the update fields shown there. Some changes to identity-linked details require additional verification as displayed on screen. For corrections you cannot make directly, contact support with your account reference.
Where a clause in this policy conflicts with a mandatory law that applies in your eligible region, the local law takes effect to that extent. The remaining terms continue to apply. If you are unsure about local law, seek independent advice.
Game studios including Bigtime Gaming, Habanero, PG Soft and Microgaming operate under their own separate terms. This policy covers your account and transactions on the 89bat platform only — not the internal policies of third-party studios or payment processors.