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These Terms & Conditions set out the rules that apply when you open and use your 89bat account — from how deposits via bKash or Upay are handled to how you access sports markets and casino categories. Access to 89bat is subject to your local law and eligible regions; please review these terms before placing any activity on the account.
By creating and using a 89bat account, you enter into a binding agreement with the platform under these Terms & Conditions. Every interaction — logging in, navigating between the sportsbook and casino lobby, depositing through bKash or Upay, and requesting a withdrawal — is covered by these terms. The terms apply to the version currently published on this page; we may update them when rules or services change, and we will notify you through your registered account. Eligibility to hold an account depends on your local law and the regions where 89bat operates. If you are located in a jurisdiction where online wagering is restricted or prohibited, these terms do not grant you permission to participate. You are responsible for checking whether access is lawful in your location before registering. Where a conflict exists between these Terms & Conditions and any specific information or product rule, the more specific rule applies to that product or information and these terms apply to everything else. Nothing in these terms limits rights you hold under applicable consumer protection law in your region.
Understanding exactly which activities fall inside or outside this policy helps you use your account with confidence. Review each area below so you know where our obligations begin and end.
These terms govern how you create, verify, and maintain your 89bat account. They cover login credentials, session security, and the steps required to keep your account in good standing. Account access is available only in eligible regions where local law permits.
Deposits and withdrawals made through supported channels — including bKash and Upay — fall under these terms. The transaction records visible in your account wallet are the reference point for any dispute about payment history.
The sports markets, casino categories, and game content available in the lobby are part of the service these terms cover. Content availability can vary by region, and titles from our game studios are offered where permitted by local law.
Payment processors, network providers, and external data suppliers operate under their own terms. 89bat is not responsible for the policies or conduct of third-party services accessed via links or integrations outside our direct platform.
You have concrete choices available to you at any point while holding a 89bat account. You can review your full transaction history directly inside the account wallet — every bKash deposit, Upay transfer, and withdrawal appears there with a timestamp and reference number. If any record looks incorrect, you can raise a correction request through the support route listed in the Support section of this page. You may also update personal details — such as a contact email address or phone number — by navigating to account settings. For changes that affect verification status, you will be asked to follow the identity steps shown in that section. If you decide to close your account, you can submit a closure request through the same support channel; your transaction history remains accessible for a period after closure as described below.
Open the wallet section of your account to see a full log of deposits, withdrawals, and activity. Each entry includes a date, amount, and reference code you can use when contacting support.
Update your contact information in account settings. Verification-sensitive changes follow the steps shown in the account page — read those instructions carefully before submitting.
Any question about how these terms apply to your account can be submitted via our published support routes. Include your account reference and a clear description of the issue so we can respond accurately.
If you need help interpreting any part of these terms or want to escalate a concern, contact us through the channels listed in the Support section below. We aim to respond through the same channel you used to reach us.
If you have a question about these Terms & Conditions, use one of the published contact routes below. We do not list operating hours or response guarantees here — check the contact page for current details.
Open the chat widget from any page while logged in to reach the support team directly about account or policy questions.
Send a written query to our support address listed on the contact page. Include your account reference number so we can locate your record quickly.
The Help Centre on this site covers common account and policy questions. Browse the published articles before submitting a ticket to see if your question is already answered.
We collect the account and transaction data needed to operate the service and comply with applicable rules. Your wallet history, login records, and verification documents are stored for the retention period required by the rules of the regions where we operate, after which they are deleted or anonymised in line with our data-handling procedures.
Your account is protected by login credentials you set at registration. We do not store your bKash or Upay PIN; those transactions are authenticated directly through the respective payment provider. Treat your password as private and do not share it.
We use cookies to keep your session active, remember your lobby preferences, and measure how the site performs. You can review and adjust cookie settings through the preferences link in the site footer — some features may not work correctly if essential cookies are disabled.
We hold your account records for as long as your account is open and for a defined period after closure. Exact retention periods depend on the legal requirements of eligible regions. Closed account data is not used for marketing purposes.
To request a correction to the personal data we hold, or to ask what data is stored against your account, submit a written request through the email support route. We will respond with the information or the correction confirmation within the timeframe required by applicable law.
Common questions about how these Terms & Conditions apply to your 89bat account.
Access depends on your local law and eligible regions. These terms set out the rules that apply if you are in a region where 89bat operates and access is lawful. Check your local regulations before opening or using an account.
The current Terms & Conditions are always published on this page at 89bat/terms-conditions/. If we make a material change, we notify you through your registered account. The version shown here is the one in effect at the time you are reading it.
Open your account wallet to find the transaction reference, then contact support via live chat or the email address on the contact page. Include the reference number and date. We use the wallet record as the primary source when reviewing any payment question.
You can request account closure through our email support route. After closure, we retain your transaction and account records for the period required by applicable law in eligible regions, then delete or anonymise them in line with our data-retention policy.
Go to account settings to update contact information. For verification-sensitive changes, follow the steps shown in that section. If you believe we hold incorrect personal data, submit a correction request via the email support route with your account reference.
Yes. All transactions made through supported deposit channels, including bKash and Upay, are governed by these terms. The record of each transaction appears in your account wallet with a timestamp and reference code that you can quote to support if needed.